Working at Cobra

Technical Help Desk Coordinator

Location: North West England
Salary: Competitive remuneration package

Who is Cobra UK?

Cobra UK Limited is part of the Cobra group, leaders in the provision of security, safety and telematics solutions for the automotive and insurance industries. Cobra is a Tier One partner to the main European and Asian car, commercial vehicle and motorcycle manufacturers, developing bespoke solutions for both factory and aftermarket installation. The company has a worldwide network of around 40 local commercial partners.

Through the CobraTrak and NavTrak brands, Cobra is the European market leader for stolen vehicle tracking and location based services with clients such as Audi, Bentley, Bugatti, Ferrari, Infiniti, Lamborghini, Maserati, McLaren, Mercedes Benz Trucks, Nissan, Porsche, Renault, Rolls-Royce, Tesla and Volkswagen.

The Role

Cobra is looking for a bright, proactive and articulate individual, willing to get involved at all levels of our Technical Help Desk. The individual will be responsible for providing internal and external customers with technical information and support on all products supplied by Cobra UK Ltd, reporting directly to the Product and Services Manager.

An in-depth knowledge of all product groups, specifications and vehicle data is required to be able to support all customers with installation, warranty and service related queries. The candidate needs to be able to demonstrate a track record of offering a high standard of customer service throughout all aspects of business.

The role includes proactively educating dealers on how best to improve their technical knowledge

Key Responsibilities

• Offering dealers all aspects of technical support as and when required and ensuring that issues are followed through to successful closure
• Managing all aspects of our Cobra Technical Data Base
• Monthly Call KPI Management Reports
• Second line support queries
• Process review and improvement
• Educating dealers in best practice for installing Cobra products

Qualifications and Skills

The successful candidate must be educated to a high standard and will ideally have a minimum of 2 years alarm fitting and/or Cobra product experience within the aftermarket electronics sector. The following skills are also considered desirable:-

• Demonstrable track record in fitting Cobra Products
• Must be competent in fitting alarms, parking sensors and cruise control products
• Strong interpersonal skills
• Excellent analytical and numerical capability
• Able to demonstrate strong personal initiative and work largely unsupervised

To apply
Please email your CV to: s.dunn@cobratelematics.com

Closing Date: TBC
No Agencies Please

Technical Account Manager

Location: Sale, Manchester (2014), Burnley (from 2015) United Kingdom
Excellent remuneration package plus benefits

Who is Cobra UK?

Cobra UK Limited is part of Cobra Group, leaders in the provision of security, safety and telematics solutions for the automotive and insurance industries. Cobra is a Tier One partner to the main European and Asian car, commercial vehicle and motorcycle manufacturers, developing bespoke solutions for both factory and aftermarket installation. The company has a worldwide network of around 40 local commercial partners.

Cobra, through the CobraTrak and NavTrak brands, is the European market leader for security solutions, stolen vehicle tracking and location based services with clients such as Audi, Bentley, Bugatti, Ferrari, Infiniti, Lamborghini, Maserati, McLaren, Mercedes-Benz Trucks, Nissan, Porsche, Renault, Rolls-Royce, Tesla and Volkswagen.

The Role

Cobra is looking for a dynamic individual, with a demonstrable track record in sales growth, to work with the Service Director to develop relationships with OE clients and drive Automotive solutions revenue and subscriber connections.

This role demands exceptional interpersonal, presentation and influencing skills with the ability to deliver high quality output, which demonstrates the ability to understand and achieve results within the context of the Security Solutions Sector.

Key Responsibilities

• Account manage selected clients to pro-actively ensure client retention, sales development and growth
• Conduct regular review meetings to include presentations and staff training

Qualifications & Skills

The successful candidate must be educated to a high standard and will ideally have a minimum of 3 years sales/account management experience within the Automotive Sector. The following skills are also considered desirable.

• Proven track record of technical account management
• Sound technical knowledge related to electrical and automotive products
• Technical skills along with a good commercial awareness
• Good interpersonal, listening and communication skills
• Minimum of three years' experience in similar roles.
• Self-motivated, flexible and ability to show initiative.
• Excellent written and spoken communication skills.
• Fully computer literate and numerate with proficiency in Excel, Word and PowerPoint.
• The ability to prioritise and work under pressure with good time management.
• The ability to meet problems and challenges head on but with diplomacy.
• At all times to promote Cobra, relating to products, personnel and the companies.
• Maintain up to date knowledge of Cobra Systems, Services, working practices and instructions, Terms and Conditions
• To attend meetings and appointments as required by Cobra

Remuneration Package

Salary will be competitively matched to experience, and the position will attract benefits associated with a leader in this field.

To apply
Please mail or e-mail your CV FAO Chris Cooper to careers-uk@cobratelematics.com
No agencies please